Privacy Policy

Introduction

Optimiser (“We”, “us”, or “our”) is committed to protecting your (users of this website, email subscribers, and Optimiser clients) data and privacy.

This policy details how we protect your privacy:

• The data we collect about you or that you provide when using our website ( optimiser.com )
• The way in which your personal information is collected, used, protected and disclosed.

This privacy policy applies to data we collect about you by:

• Website visits.
• Text, email, chat box, and other forms of web-based communication.
• Web form and/ or comment features or by social media.
• Interactions with our promotions, advertisements, and applications on our own and third-party sites, where those promotions include links to our privacy policy.
• Both mobile and desktop interactions with any of the aforementioned services.

This privacy policy does not apply to data we collect about you by:

• Our offline presence, other websites operated by Optimiser, or third-party websites not owned by Optimiser.
• Third party websites including content, advertising and functions that link or are accessible via our website.

This Privacy Policy does not apply to the data Optimiser processes on behalf of our customers (Customer Data) in our capacity as a processor.

Optimiser’s privacy policy regarding the way in which your personal information is collected, used, protected and disclosed is based on the client’s observation of applicable rules and regulations.

By continuing to use Optimiser’s web services, including website visits, you agree to be subject to the policies and practices described by Optimiser in this privacy policy with regards to protecting and using your personal information. Please note that this privacy policy is subject to change, and your continued use of Optimiser’s website, services and products is regarded as your acceptance of the updated privacy policy. It is your responsibility to stay up to date with the latest changes to our policy.

Children under 18

Optimiser’s website, services and products are not for use by children aged 18 and under. We do not knowingly collect data based on web service use by children, nor do we permit children under the age of 18 to provide personal information to us by use of our website.

Do not use this website or provide any information to Optimiser using our website form, social media or comments, including but not limited to: name; phone number; address; email address, if you are under the age of 18. If we find out we have collected data regarding an under 18 year old without express permission from a parent or guardian, it will be removed. Please contact us if you believe we may have gathered personal information about a child under 18.

What data we collect about you and how it is collected

Optimiser collects several types of personal information about the users of the website:

• Information that identifies you, including but not limited to: name; email address; phone number; company name; and any other means of contact.
• Professional or employment information including but not limited to: employment history and education.
• Information that does not identify you.
• Communication history between Optimiser and you.
• Data on your use of the website, including but not limited to: interaction with the website; browsing history; search history.
• IP address-based Geolocation.

This information is collected

• When it is provided to us directly by you.
• Automatically with your use of our site, including but not limited to: web beacons, cookies and other tracking technology; IP address, and web page usage including interactions.
• From third parties that include those helping Optimiser maintain and monitor our website.

The below sections discuss these data collection categories in further detail.

Information you provide.

The data Optimiser collects on you through optimiser.com is:

• Provided by you using comments and forms.
• Communication history, including by email, between you and Optimiser.
• From third parties that include those helping Optimiser maintain and monitor our website.

Information can also be regarded as ‘provided’ if it is submitted to public areas of the website, or if it is sent to third parties and other users of optimiser.com . Certain privacy measures can be taken in the settings of your user profile, but no such measures are infallible. Optimiser does not claim responsibility for the actions of other website users with whom you decide to share your personal information. For this reason, we do not guarantee that information provided by you in the website’s public forums or directly with other users will not be viewed by persons out of our knowledge and control.

Information gathered by automatic data collection technology

Optimiser uses automatic data capture technology to collect information about the browsing actions of its users as they navigate and interact with our website. This information about your equipment and browsing patterns includes, but is not limited to:

• Location data, traffic data, communication data, resource use data, and other details about your visit to coms.
• The search terms and web journey that led you to landing on our website.
• Information about your operating system, browser type, IP address, and other information about your internet connection and hardware.

We use Google Analytics in our management and monitoring of our website. Google Analytics gathers information about a website’s users, and a full list of data factors collected is provided by Google LLC.

Optimiser may also collect information about your online behaviour (‘behaviour tracking’) including activities on third party websites and across time, and access to other online services. We request that you contact us if you wish to opt out of behavioural tracking, or if you wish to obtain more information about mechanisms that allow you a larger locus of control over behavioural tracking.

Automatically-collected data may include personal information, or may be associated with other kinds of personal information collected by other means, including from third party websites. Personal information collected in this matter allows us to improve our web services and adapt our services to better meet requirements of our users, by:

• Collecting data on our audience and their usage.
• Storing information on preferences and allowing us to adapt the user experience across our platforms according to those preferences.
• Recognise when repeat visitors appear on our website.

The automatic data collection technologies Optimiser uses on its website include:

• Cookies. A cookie is a small piece of data which is placed onto your computer by the web browser. Your computer has in-built settings to prevent cookies from being placed on your computer, but doing so may mean you are unable to access parts of our website. Cookies are automatically issued to your computer from our website unless you have customise d your computer settings prior to accessing com.
• Flash Cookies . Some website features use flash cookies to collect and store navigation data and preference information about you. Cookies and flash cookies are not managed from the same settings, and require different controls to manage them.
• Web Beacons . Certain website pages on optimiser.com contain electronic files (web beacons) that allow functions like statistics on email opens, link clicks, and other relevant statistics from the website.

Third-party use of automatic data collection technology

Advertisements, servers, ad networks and providers of content and applications on our website are served or managed by third parties. Third parties may also use the above-mentioned technologies to collect your information on our website. This data can be, but is not limited to: activity across other websites, use of other online services, and personal information associated with these activities. This data can be used by third parties to provide targeted advertising and create insights using behaviour tracking.

Optimiser does not control, nor does it take responsibility for tracking technology and data use by third parties via our website. Please contact the provider of any targeted advertisements directly with any queries you may have about this. See the section about opting out of targeted adverts below for more information.

How we use your information

We use your data and personal information, both collected and provided, to do the following:

• Provide you with use of our website.
• Provide you with the services, products and content that you request.
• To improve the user experience of our website, including delivering personalised services.
• To communicate with you, or fulfil any other obligations under which your data was provided, or any reason described when your information was first provided.
• To consider you for a job opening.
• For any other reasonable purpose, with your express consent.

If your information was given to us on the basis of communications with Optimiser, we may also contact you in this means to share with you information on relevant goods and services from ourselves and third parties. Preferences in your user profile can be altered if you do not wish your data to be used for this purpose. See the section about opting out of targeted adverts below for more information.

Disclosure of your information

Information without identifiers and aggregated user information can be disclosed by Optimiser without restriction. Personal information collected by or provided to us may be disclosed to:

• Optimiser’s affiliates and subsidiary companies.
• Service providers, contractors, and other third parties who are employed to support Optimiser’s function and who are contractually obliged to maintain your confidentiality. In this instance, they must only use it for the purposes in which Optimiser provides it to them
• A buyer of the company or successor in another form, in the case of Optimiser’s merging, restructuring, dissolution, or other arrangement made regarding some or all of the company’s assets whether by sale or transfer, as an ongoing process or part of liquidation, bankruptcy, and related situations, in which data regarding Optimiser’s users is one of the implicated assets.
• Fulfil the purpose for which it was provided to us.
• Any other reason disclosed to you by Optimiser at the time your information was provided.
• With express consent from you

Personal information may also be disclosed:

• In compliance with any court order, law or legal process, including but not limited to: government and regulatory requests; judicial processes; and any subpoena
• To enforce adherence to relevant rules and regulations, and to uphold agreements including but not limited to billing purposes
• If Optimiser believes disclosure of information is necessary to protect the company, whether that be its rights, property or safety, or to protect our customers and other interested parties. Disclosure of personal information may also be deemed necessary in order to maintain the security of com, to investigate suspected misconduct, and to resolve disputesimplicated assets.

Your choices on our use of your information

Optimiser always does its best to provide users choices regarding their personal information, both collected by and provided to us. The following controls of your information are at your discretion:

• Tracking technology and advertising. Your browser can be altered in settings to disable the use of cookies, in part or in whole. It is the user’s understanding that some parts of the website may not function as intended if cookies are disabled.
• Information disclosure to third parties for advertising. You can opt-out of Optimiser sharing your information for promotional purposes with non-agent third parties and non-affiliates, by getting in touch with us.
• Optimiser promotions. You can opt-out of receiving our promotional offers from our own or third parties’ products and services using the provided contact information, by getting in touch with us.

Accessing and changing your information held by Optimiser

Personal information can be viewed and edited, by getting in touch with us with a written request to access, delete or amend any personal information provided to us by you. Requests to change information will not be accommodated if Optimiser believes that a change to your personal information would be in violation of the law. Optimiser is permitted to retain your personal information for our own legitimate interests, be they for the company, a third party or affiliate, or as a legal requirement.

Copies of deleted user contributions once deleted from optimiser.com may still be viewable in cached and archived pages, or in the event it has been stored in any form by other website users.

Data control and data protection

Your personal information and data collected regarding your website use is processed in the company’s role as “controller” as defined in the General Data Protection Regulation (GDPR). Optimiser’s Data Protection Officer (defined in the GDPR) is responsible for all correspondence matters concerning data protection, and can be reached at privacy@optimiser.com.

For Optimiser users based within the European Economic Area (EEA), processing of all data and personal information is in compliance with GDPR regulations.

All personal information and data collected by Optimiser through the website and its forums will be stored in secure, GDPR compliant cloud facilities. Hosting of our data is in accordance with security measures of an industry standard. Data transfers from the EEA are also done in accordance with our data processing agreement. Personal data from EEA users is stored and managed exclusively within the EEA.

Data security

Optimiser has put in place reasonable safeguards to secure your personal information in an administrative physical and technical regard. These safeguards are intended to secure personal information from unauthorised access, disclosure, use, processing and alteration, as well as accidental damage or loss.

Our security measures, while robust, cannot be guaranteed to secure your information entirely from transmission or unauthorised use online. Transmission of your personal information to Optimiser is done so at your own discretion. Optimiser does not claim responsibility for third parties and malicious individuals attempts to circumvent our privacy settings and security measures we have placed on our website and data.

Privacy policy changes

When this privacy policy is updated or amended, Optimiser reserves the right to make those changes without notice on our main website pages. If changes are made with regard to the handling or processes of users’ personal information, you will be made aware of this by a notification on our home page. We reserve the right to notify users of data handling changes via held email addresses. Updates to the privacy policy are marked with a ‘last updated’ tag and calendar date; it is your responsibility to check our website for revisions to this policy.

Contact information

For any further information, to provide feedback to us on our privacy policy, to register a concern or complaint, or to enquire further about the use and storage of your data, please contact us at privacy@optimiser.com

Should you have a complaint or concern about Optimiser’s privacy practices, it may be sent to our data protection officer Varun Kapoor at privacy@optimiser.com. Our compliance team will make an evaluation of your complaint and be in touch with you for next steps. It is important that you provide sufficient information regarding your problem up front, so as to enable us to understand your concern and come to a sufficient resolution faster.