Commercial Director – Sales & Customer Growth

Job Title: Commercial Director – Sales & Customer Growth

Experience: 12+ Years

Location: London

Employment Type: Full-time

Working Pattern: Minimum of 4 days in the office

About Optimiser

Optimiser is a growing technology company providing a connected technology ecosystem to organisations across a range of industries, including Hospitality, Membership & Charities, Media and Real Estate.

We are looking for an experienced Commercial Director – Sales & Customer Growth to take ownership of the commercial and customer-facing side of the business.

This is a senior but highly hands-on role, offering the successful candidate the opportunity to shape and build Optimiser’s sales function as the business grows. You will personally lead new business development, sales meetings, product demonstrations, follow-ups, proposals and negotiations, while also leading our existing Customer Success team and building your own sales team over time.

We are looking for someone who can sell today, build the commercial function for tomorrow and become a trusted commercial partner to the Founder & CEO.

Key Responsibilities

• Own Optimiser’s sales and new business strategy.
• Personally generate, develop and convert new business opportunities.
• Lead product demonstrations, sales meetings and commercial negotiations.
• Build and manage a structured sales pipeline and forecast.
• Develop relationships with senior decision-makers and strategic accounts.
• Lead and develop the Customer Success team.
• Drive customer retention, upsell and account growth.
• Provide senior oversight of major customer issues and escalations.
• Develop partnerships and new routes to market.
• Work closely with Product to provide structured customer and market feedback.
• Build the future sales and commercial team as the business grows.
• Reduce unnecessary day-to-day commercial dependency on the Founder & CEO.

Requirements

We are particularly interested in candidates from:

• Hospitality technology
• Hotel group commercial leadership
• B2B SaaS
• Enterprise technology sales
• Experience with technology such as CRM, PMS, Revenue Management, Meetings & Events, distribution or other hospitality platforms would be a strong advantage.

You should have:

• A strong track record of winning new business.
• Experience managing complex B2B sales.
• Strong senior customer relationship skills.
• Strong pipeline management and forecasting discipline.
• Experience with customer retention and account growth.
• Experience leading or developing teams.
• Strong commercial judgement and negotiation skills.
• The confidence to take ownership and make decisions.

The Person

We are looking for someone who is:

• Commercially ambitious
• Hands-on
• Highly accountable
• Entrepreneurial
• Strong with customers
• Decisive
• Comfortable working closely with a Founder
• Able to operate strategically and operationally
• Focused on delivery and follow-through

This role is best suited to someone who enjoys building a commercial function rather than simply managing an established sales team.

How to Apply

Please send your CV and a short covering note outlining your relevant experience to careers@optimiser.com.